TERMS

In Japanese

Terms of Use

  • Please check the contents of your pockets before bringing items for cleaning. If we find any forgotten items during inspection after receiving your clothes, we will try our best to return them, but we cannot be held responsible.
  • If there are any scratches or fraying, they may worsen during the cleaning process, so if we find them during our inspection, we may return the item to you in the middle of the process.
  • Please submit matching top and bottom items together as much as possible. Even items with solid dyeing can change color with the number of cleanings.
  • If you know the type of stain and the date it occurred, please let us know.
  • If there are accessories or decorative buttons, please remove them before submitting. Many of these accessories cannot be cleaned. Loss or damage of such items during normal cleaning will not be covered by compensation.
  • Re-washing and re-pressing are limited to items with our cleaning tag attached and matching the delivery slip. Re-washing and re-pressing of items that have passed more than six months since delivery or items that show signs of being worn even once will be charged. Please be sure to inspect the items after delivery.
  • When receiving your items, please be sure to confirm the number of items received with the staff. We cannot accept claims of discrepancies in the number of items after delivery.
  • Please keep your receipt without losing it. If you do not have the receipt, we may not be able to return your items.
  • The warranty period for items in our custody is normally 90 days from the scheduled completion date, and 120 days for deluxe finishing. If you do not pick up your items after we have requested you to do so, we cannot respond to any troubles such as damage, loss, theft, etc. Please be sure to inform our staff at the time of reception if you have valuable items over 100,000 yen or items of sentimental value.
  • We handle items that can be laundered or dry-cleaned, as well as fur and leather products.
    Items we cannot handle:
    (1) Underwear
    (2) Items stained with excrement or vomit
    (3) Wet clothing
    * Special items such as leather goods, fur, carpets, etc., may take 2 to 4 weeks. Please check in advance before submitting.

About Compensation System

  • The causes of cleaning accidents are broadly classified into the following three categories:
    (1) When there is negligence in the cleaning method or handling method
    (2) When there is negligence in the manufacturer, planning, or production
    (3) When there is negligence in the customer's method of use or storage
  • We will compensate for accidents caused by our cleaning services, stain removal, pressing finish, loss, or unidentified damages as specified in category 1.
  • Compensation will be handled based on the Cleaning Accident Compensation Standards.
  • The compensation standard is an insurance compensation system that calculates the current value from the item's elapsed years, list price, and purchase method.
    * Note: Vintage items, second-hand purchases, outlet items, etc., are excluded from the 'Compensation System Accident Compensation Amount Range and Penalty Damages' above, and are not covered by the compensation system.

Examples Not Covered by Compensation

If there are any factors related to manufacturing

  • Products manufactured with materials or designs that significantly deteriorate or change over time (e.g., polyurethane processed products)
  • Products manufactured or designed with extremely weak color fastness
  • Products without the name or contact information of the responsible party (manufacturer)
  • Products manufactured with materials or designs that cannot withstand normal cleaning
  • Products using accessories or materials that deteriorate with normal cleaning and handling (including sequins, beads, print peeling, embroidery, button loss, etc.)
  • If a cleaning accident occurs due to care labels or composition labels attached by the responsibility of the apparel manufacturer, we can negotiate accident compensation on behalf of the cleaning service user so that the apparel manufacturer takes responsibility.

When factors are due to the customer's storage or usage methods

  • Discoloration or fading due to sweat or sunlight
  • Products showing fabric deterioration, discoloration, or fading due to chemical changes (e.g., hair styling products, detergents, bleach, perm solutions)
  • Obvious damage such as scratches or tears caused by wearing
  • Due to aging (deterioration) of materials, etc.
  • Products missing any of the care labels, composition labels, or responsible party tags (manufacturer tags)
  • Other accidents caused by the customer similar to these

Compensation Conditions

The compensation conditions are as follows:

  • Only if the issue is discovered and reported within two weeks after the delivery of the item, or if we recognize it as an accident.
    * Items that have passed more than two weeks, including defective parts, are not eligible for the accident compensation system. Please understand in advance.
  • Assuming that it can be proven to be the item we handled.
  • Regarding the purchase price, receipts or purchase slips at the time of purchase are required. If these are lost or discarded, we will determine after investigation.
    * Please note that we cannot compensate beyond the current value.
  • We cannot return the damaged compensated items, the cleaning fee, or other costs. However, if we separately recognize returns or refunds, this does not apply.
  • If a cleaning accident occurs due to care labels or composition labels attached by the responsibility of the apparel manufacturer, we can negotiate accident compensation on behalf of the cleaning service user so that the apparel manufacturer takes responsibility.
  • Please note that accidents determined to be caused by the customer's wearing are not covered by the accident compensation system.

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